TERMS AND CONDITIONS

BOOKINGS

1. All bookings are to be paid in advance.   Bookings will not be released for delivery / collection until payment of the invoice has been received.  
2. Credit Accounts are not currently available.
3. A standard lead time of 10 working days is given from the date an order is received until delivery.
4. Lead times can increase due to issues beyond our control.  Such issues include but are not limited to, adverse weather, traffic / accidents, unforeseen vehicle issues, staffing issues.  NO REFUNDS WILL BE OFFERED WHERE LEAD TIMS EXCEED 10 WORKING DAYS.

TRACKING & DELIVERY STATUS

1. Tracking is offered on all orders.
2. To ensure all parties are notified, we will require the correct address, phone number and email address
3. We will not check the validity of this information.
4. Tracking information will be issued via TEXT and EMAIL to the details provided.
5. Where incorrect information has been provided, a redelivery charge will be applied to the each order we have been unable to complete as a result of missing information.
6. On delivery, items will photographed and GPS marker provided for the location of the delivery 
7. As soon as the item is marked as delivered by the driver, we will deem our service to have been completed.

PACKAGING OF ITEMS

1. Is is the responsibility of the customer to ensure items are adequately packaged for transit.
2. Every effort will be made to ensure items are not damaged in transit.  Items will be blanket wrapped and strapped.  This does not imply that the company is in any way responsible for packing your items and any damage resulting from items that are not packaged properly is the responsibility of the customer.
3. No liability will be accepted where items have sustained damage due to improper packaging or where the packaging has failed.  
4. No liability will be accepted for water damage to items caused by adverse weather where the packaging has failed to protect the item.  

REJECTED ITEMS

1. All items are to be delivered and we will not accept any rejected items on the day of delivery
2. An issue must be raised with the person that has sent the item and a new booking will be made.
3. We do not offer discounted rates for items that have been rejected.  
4. Responsibility for payment of the new booking must be resolved between the sender and recipient prior to any booking being placed.  

DAMAGE REPORTS

1. Where items are not adequately packaged, no damage claim will be accepted.  
2. Damages must be reported immediately upon delivery,  
3. All reported damage will be photographed.
4. Where no damage is reported on delivery, retrospective reports will not be accepted AFTER the driver has departed and the booking completed.  
5. RECIPIENTS MUST HIGHLIGHT ANY DAMAGE ON DELIVERY AS WE WILL NOT ACCEPT ANY DAMAGE REPORTS AFTER THE DRIVER HAS DEPARTED.  
6. IN CASES WHERE CUSTOMERS HAVE NOT CHECKED OR INSPECTED ITEMS AT DELIVERY - NO FUTURE DAMAGE CLAIMS WILL BE ACCEPTED. 
7. Any damaged item will be delivered and may not be collected on the same day. 
8. We will liaise with the person that has made the booking only.  
9. Where the item has been damaged in transit, we will agree a remedy with the person that has made the booking only.

REMEDIES FOR DAMAGED ITEMS

Where items have been damaged in transit and liability is accepted, we will offer one of the following remedies:

1. We will return the item to the sender for repair and redeliver the item free of charge.  The cost of repair will be negotiated with the sender.
2.  The replacement cost of the item will be paid.  Where an item is replaced, we will only accept liability for the purchase cost of the item and not the sale price.  Invoices showing the cost of the item are to be provided.  We will not be responsible for paying any mark-up or profit margin on sale of the item.  NO settlement will be agreed until all documents are received.